✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
These planes are configured in two classes of service, with very nice lie-flat sleeper suites in Executive First Class. Pioneered by Virgin Atlantic, the seats are arranged in a herringbone fashion, angled at about 45 degrees to the direction of flight, and might take a little getting used to. Due to the angle of the seats, those that want a view out the window will really have to turn their head. However, every seat is an aisle seat and there is no need to climb over your neighbor or wake them in the middle of the flight.  

For 77W ver 2, The side rows of Premium Economy (14A/C/H/K) are very poorly designed with recline severely limited by the wall behind. For the middle seats (14D/E/F/G), there is more recline space to the wall. When the seat in front reclines, it feels very claustrophobic and forget about trying to pick up anything below, since even untying your shoelace can be very difficult. On this plane, the first row of seats has more leg space than I've seen on other Premium Econ on AC. This is the first time I've noticed the recline in the last row so poor, and I've sat in 14K many times on other AC planes.
Bulkhead seats are are located immediately behind a solid cabin divider (on the PLAN below, Row 30, seats D/E/F/G/H/K). This is normally the location where a Bassinet is provided for families with babies, so can be noisier. Whilst you have no seat reclining in front of you, the legroom may at first seem spacious, but you will find that stretching your legs is not possible like in an ordinary seat. Bulkhead seats also suffer the fact that your tray table will be in the seat armrest, and this be cumbersome when left with a finished meal tray for long periods of time.
On many long haul aircraft, some passengers will find that their footspace (ie the area under the seat in front) is impacted by the location of the control box for the IFE (inflight entertainment). This is something that is gradually being changed and improved by seat suppliers, but don’t expect quick results. Across many airlines, this IFE control box might be located in the aisle seat footwell area, although for some it is the window or middle seat that suffers – so, no hard and fast rules here.
I flew JFK-KEF last year on DL. It was announced that by the day of my trip it was supposed to be on a flat-bed configuration. Instead it was a recliner, no pre-take-off sparkling as they provisioned for a domestic flight and gave away ear-buds instead of noise cancelling headphones for the same reason. Complained to DL and got 50k points re-deposited for a 125k redemption. I believe that on the longer MSP:KEF route it’s consistently flat-beds.
Air Canada’s configuration is identical to United’s 737-800s up until the exit row — United also has 16 first class seats, and then nine rows of extra legroom economy seating, including the two exit rows (that’s a lot of preferred seats). However, Air Canada manages to squeeze in an extra three seats in the back behind the exit row, though that seems to be accomplished by putting the bathrooms at the very back, rather than in front of the rear exits. In other words, the galley space will be smaller and cabin will be bigger.
As for Vij’s comparison to WestJet: their Plus seating is more pitch, a blocked middle seat with a free sandwich and snack (and unlimited complimentary booze). AC’s long haul J service includes 4 hot meal choices in china dishes, and two premium red, 2 premium whites as well as expanded beverages (Cranberry juice and Perrier). WestJet continues to charge for meals in Y on their overseas flights, AC still provides complimentary hot meals with choice of entrée and free booze in Y on Asia and Europe flights (not US, Mexico or Caribbean).
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Seating plans have a wide range of purposes. At formal dinners, they are usually used to avoid chaos and confusion upon entrance and to follow the etiquette. In this case, it is customary to arrange the host and hostess at the opposite sides of the table, and alternate male and female guests throughout.[1] Place cards can be used to direct guests. State dinners have their own protocol and arrangements are made so that the most distinguished guests can have the possibility to engage in conversation. Plans are also made for airplanes, where the objective is to differentiate passengers between the various travel classes and ensure everybody has a place. Similarly, theatres or cinemas may allow spectators to choose their seats beforehand. A seating plan is of crucial importance for musical ensembles or orchestras, where every type of instrument is allocated a specific section.[2]
✅ Verified Review | A330 seats are extremely uncomfortable. Airlines need to have a 'use-by' date on seat bottoms as older aircraft have seat bottoms which show a high degree of wear. It would seem a low cost to at least build in better cushioning in seats where the flights are 10 hours or more. Feels like some form of torture to make passengers sit in seats like this. A/V system is also very dated and laggy. Reinvest some of your profits in improved seats and a/V systems. Aisles ridiculously narrow. 

The new business class studio pod is TERRIBLE - narrow, short and ridiculously sized and shaped. It's okay as a seat, but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed, it slides the lower half of your body into a tiny plastic coffin-like box (in the area under the armrests of the two passengers in front) with no room to move your legs at all, and it wasn't long enough for me - so it wasn't humanly possible to lie down!! Hell on earth. As a result, I arrived at LHR tired and irritable, lacking the sleep I had needed and deliberately paid for. The cabin crew was brilliant, but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a supposed "bed". My seat 2A on C-FIVO was also missing a seat-based flexible reading light. It is a reasonably new aircraft so why on earth was that missing?
It's a very small and cramped little nook on the air plane. I spent the extra $ to book a emergency exit row, and this time I regretted. There's no windows but tons of leg room. Also, there's absolutely no space to stow away your personal item bag. I was also on the plane with another man who was tall and large build which also made it uncomfortable for both of us. There are tons of people constantly coming in and out and wiating in front of you to use the washroom, so it also disruptive. Wouldn't recommend this seat if you are trying to catch some sleep.
✅ Verified Review | A330 seats are extremely uncomfortable. Airlines need to have a 'use-by' date on seat bottoms as older aircraft have seat bottoms which show a high degree of wear. It would seem a low cost to at least build in better cushioning in seats where the flights are 10 hours or more. Feels like some form of torture to make passengers sit in seats like this. A/V system is also very dated and laggy. Reinvest some of your profits in improved seats and a/V systems. Aisles ridiculously narrow.
Expert Flyer offers free and pro subscriptions. Under free, travelers can use the website to find a better seat by entering their flight information and creating an alert when a more desirable seat becomes available. Under pro, there are basic and premium levels that offer services that include data for more than 400 airlines, detailed seat maps, and the ability to search for awards and upgrades. Users can also download free iOS and Android apps that offer the same service.
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