I am Elite Air Canada member for over 10 years but flying economy in this plane makes me say NEVER again. I strongly advise against anyone choosing this airplane. The new 3-4-4 crammed configuration is horrendous. Too tight. But AC flights are still full.... that's why they cram in so many seats. Disgusted with the configuration. Food - AWFUL. Had a small meal right after take off in FRA and nothing again until 1h from YYZ - and it was a tiny little horrible pie inside a cardboard box. That's it!! Attendants were not exactly friendly. Avoid at all costs!!!
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
This was supposed to be an A330-300, however, the configuration was different than the seat choice map. This seems to be pretty common for Air Canada. The last time I flew this route it was in premium economy, however the premium economy had 4 seats in the middle and the "extra" legroom was not any better or worth the money over regular coach, so thought I would try bulkhead, row 18. I am not sure it was worth the seat cost. The person next to me asked to be moved even though he paid extra for the seat because he had a broken foot and it was more uncomfortable than regular economy where you can put your feet under the seat in front of you. This row perhaps had a bit more space from the back of the seat to the bulkhead, however the extra space for knees does not help your feet, and all bags need to go overhead. Having the seat next to me empty meant I could fold my legs over the tray table armrest that was not movable and stretch out a bit to sleep.
I am Elite Air Canada member for over 10 years but flying economy in this plane makes me say NEVER again. I strongly advise against anyone choosing this airplane. The new 3-4-4 crammed configuration is horrendous. Too tight. But AC flights are still full.... that's why they cram in so many seats. Disgusted with the configuration. Food - AWFUL. Had a small meal right after take off in FRA and nothing again until 1h from YYZ - and it was a tiny little horrible pie inside a cardboard box. That's it!! Attendants were not exactly friendly. Avoid at all costs!!!
It's a very small and cramped little nook on the air plane. I spent the extra $ to book a emergency exit row, and this time I regretted. There's no windows but tons of leg room. Also, there's absolutely no space to stow away your personal item bag. I was also on the plane with another man who was tall and large build which also made it uncomfortable for both of us. There are tons of people constantly coming in and out and wiating in front of you to use the washroom, so it also disruptive. Wouldn't recommend this seat if you are trying to catch some sleep.

This was supposed to be an A330-300, however, the configuration was different than the seat choice map. This seems to be pretty common for Air Canada. The last time I flew this route it was in premium economy, however the premium economy had 4 seats in the middle and the "extra" legroom was not any better or worth the money over regular coach, so thought I would try bulkhead, row 18. I am not sure it was worth the seat cost. The person next to me asked to be moved even though he paid extra for the seat because he had a broken foot and it was more uncomfortable than regular economy where you can put your feet under the seat in front of you. This row perhaps had a bit more space from the back of the seat to the bulkhead, however the extra space for knees does not help your feet, and all bags need to go overhead. Having the seat next to me empty meant I could fold my legs over the tray table armrest that was not movable and stretch out a bit to sleep.

This is a matter of personal choice, but on widebody aircraft you will generally find that the front of the Economy cabin is the quietest, normally just in front of the aircraft engines. The rear of the cabin tends to be noisiest from an engine noise perspective, and this also tends to bump around more during turbulence – of course, on less than full flights, you normally find that there are more empty seats at the back of the plane where you can spread out. For the meal services, it is difficult to suggest where you are more likely to be offered the full choice of meals before they run out! Some airlines start meal services from the front of the cabin, some the middle, and a few from the back of the cabin! 

✅ Trip Verified | Boeing 787 seats are extremely uncomfortable. Seat padding is thin and you can feel it on your back. On the other hand seat pitch and width is too tight. Basically this aircraft was designed for 8 abreast but airlines have squeezed 3x3x3 adding an extra seat. Aisles are so narrow that you continuously get bumbled by trolleys/passengers. Avoid this aircraft and try to use Airbus 330/350 if possible, because fuselage is about a foot wider with same number of seats
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