I am Elite Air Canada member for over 10 years but flying economy in this plane makes me say NEVER again. I strongly advise against anyone choosing this airplane. The new 3-4-4 crammed configuration is horrendous. Too tight. But AC flights are still full.... that's why they cram in so many seats. Disgusted with the configuration. Food - AWFUL. Had a small meal right after take off in FRA and nothing again until 1h from YYZ - and it was a tiny little horrible pie inside a cardboard box. That's it!! Attendants were not exactly friendly. Avoid at all costs!!!


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Air Canada have revamped their pods in business class and the result is not good. They are narrower than before and taper very abruptly at the end, which means your feet are crammed together uncomfortably. I got very little sleep and had little luck distracting myself with the inflight entertainment,which now appears to be little more than an afterthought. The music choices were miserably poor: just four or five pieces in each category. On the plus side, the food was much better than a year ago.
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This was supposed to be an A330-300, however, the configuration was different than the seat choice map. This seems to be pretty common for Air Canada. The last time I flew this route it was in premium economy, however the premium economy had 4 seats in the middle and the "extra" legroom was not any better or worth the money over regular coach, so thought I would try bulkhead, row 18. I am not sure it was worth the seat cost. The person next to me asked to be moved even though he paid extra for the seat because he had a broken foot and it was more uncomfortable than regular economy where you can put your feet under the seat in front of you. This row perhaps had a bit more space from the back of the seat to the bulkhead, however the extra space for knees does not help your feet, and all bags need to go overhead. Having the seat next to me empty meant I could fold my legs over the tray table armrest that was not movable and stretch out a bit to sleep.

We were due to sit in 5H&K but on boarding were switched to 1H&K. I had read many poor reviews about this version of the 777. To be honest, it wasn't nearly as bad as led to believe. I'm 5'10" and 180lb so can't speak for others. Seats were firm but comfortable and it was easy to adjust them to find a comfortable position. The cubby hole for feet was decent enough. IFE was quick and responsive. Tray tables quirky and took a bit of working out . Meals and service were very good. Friendly flight attendants. I understand that this seating will be replaced with that used on Air Canada's 787's.
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
On the way back from HKG, I paid up and got the Business Class (can't remember the seat#, it was window). While obviously it is a much improved seat versus Econ, the layout, and setup is horrendous for a business class charging thousands. The seat is so uncomfortable in any seating position you try to constantly adjust it, your knee hits the side of the seat, and if you get unlucky and get a window seat, you literally must climb over the passenger next to you to get out, are you kidding me? Further, due to more seats cramped the service is suffered compared to regular 777, 330, or 767. 

Berth numbering in sleepers and couchettes often causes confusion.  People with berth numbers 21 & 25 wonder if they're really together in the same 2-bed sleeper, when yes they are!  Look at the 'generic' sleeping-car numbering plan below, or search for the specific sleeper train you're booked on in the list below, based on the country in which your journey starts.  Adjacent compartments may have a communicating door when people travelling together occupy both compartments, for example 11/13/15 will often have a door through to 12/14/16, 21/23/25 will have a door to 22/24/26 and so on.
We flew LHR-YVR on this aircraft and were fortunate to have a whole row of 4 seats between the two of us, allowing us to spread out. If the row had been full, my companion in 61F would have been very squashed as the seats are quite narrow. The in-flight service was much better than I expected it to be - full meal departing LHR, mid-flight snack and ice-cream, then hot snack before arrival in YVR. 

✅ Trip Verified | Boeing 787 seats are extremely uncomfortable. Seat padding is thin and you can feel it on your back. On the other hand seat pitch and width is too tight. Basically this aircraft was designed for 8 abreast but airlines have squeezed 3x3x3 adding an extra seat. Aisles are so narrow that you continuously get bumbled by trolleys/passengers. Avoid this aircraft and try to use Airbus 330/350 if possible, because fuselage is about a foot wider with same number of seats
On many long haul aircraft, some passengers will find that their footspace (ie the area under the seat in front) is impacted by the location of the control box for the IFE (inflight entertainment). This is something that is gradually being changed and improved by seat suppliers, but don’t expect quick results. Across many airlines, this IFE control box might be located in the aisle seat footwell area, although for some it is the window or middle seat that suffers – so, no hard and fast rules here.

Happy about their decision to keep the IFE! Was worried they would claim “everyone brings a phone/tablet with their own TV shows and movies” and cheap out like American did. AC is definitely one of the better airlines when it comes to installing IFE’s on pretty much their whole fleet. They even have IFE’s on their AC Express CRJ-700s! Only aircraft smaller than the CRJ-700s don’t have IFE’s and those fly short enough routes anyways.


✅ Trip Verified | Flight attendants aren't overly friendly, but they are helpful and attentive, walking up and down the aisles quite often. Aside from the in-flight meal, the cabin crew does come around with drinks and more complimentary snacks quite often. Because Air Canada use a 3x4x3 layout for their 777, seats may feel a bit cramped. This is particularly noticeable when you're trying to have your in-flight meals and you're bumping elbows with your neighbour (the food is good though, even for economy class standards). I consider myself to be average build for someone who is 5'8, and those seats were still reasonably comfortable. I would say however that for the seats on the middle-column, under-seat stowage is odd, since you only get 3 holes for 4 people to put their bags under, which means your neighbour's carry-on may encroach on your legroom. These seats do offer good recline, as the back reclines as the seat cushion slides forward. With the amount of leg room you get, this typically doesn't reduce your legroom dramatically enough to be uncomfortable. Seats are also quite plushy yet offer adequate back support, and the they offer an adjustable leather headrest. You will also find that throughout the flight, the new 777-300ERs feature the Boeing 787 mood-lighting which gradually changes colour throughout the flight. It looks cool and I did rest well on the flight, but there is a relationship between mood lighting and the quality of my rest has yet to be determined.

Happy about their decision to keep the IFE! Was worried they would claim “everyone brings a phone/tablet with their own TV shows and movies” and cheap out like American did. AC is definitely one of the better airlines when it comes to installing IFE’s on pretty much their whole fleet. They even have IFE’s on their AC Express CRJ-700s! Only aircraft smaller than the CRJ-700s don’t have IFE’s and those fly short enough routes anyways.

This is an aisle seat which I requested. More comfortable than I expected for a four hour plus flight. Enough leg room for myself but probably not for somebody taller than 5ft. 10ish. Howowever most seats are scrunched now anyhow. Only complaint was it seemed to take more time to get the food service from the location of this seat. Seemed they were going in the opposite direction of my seat.
On the way back from HKG, I paid up and got the Business Class (can't remember the seat#, it was window). While obviously it is a much improved seat versus Econ, the layout, and setup is horrendous for a business class charging thousands. The seat is so uncomfortable in any seating position you try to constantly adjust it, your knee hits the side of the seat, and if you get unlucky and get a window seat, you literally must climb over the passenger next to you to get out, are you kidding me? Further, due to more seats cramped the service is suffered compared to regular 777, 330, or 767. 

This is a matter of personal choice, but on widebody aircraft you will generally find that the front of the Economy cabin is the quietest, normally just in front of the aircraft engines. The rear of the cabin tends to be noisiest from an engine noise perspective, and this also tends to bump around more during turbulence – of course, on less than full flights, you normally find that there are more empty seats at the back of the plane where you can spread out. For the meal services, it is difficult to suggest where you are more likely to be offered the full choice of meals before they run out! Some airlines start meal services from the front of the cabin, some the middle, and a few from the back of the cabin!
If you are over 6" and weigh more than 200lbs, you will not fit in economy. Entire layout is designed for 5"11 & under 180lbs. Which is curious because the head room is ~10-11ft - crazy. You can stand comfortably if your 6'8, but can't sit. Another oddity; the overhead bin does not accommondate carry on's that are 1CM over lentgh minimums. Mine is .5CM (measured) over published Air Canada minimums and would not fit in overhead bin, even though on all Airbus, Embraer, Bombardier models the carry on fits fine. Ridiculous. Not sure on other rows, but the touch button control of lights etc. is on the inside of the armrest so rest assured your leg will often trigger lights on/off inadvertantly. Saw others with controls on the armrest itself (top) and heard complaints. If comfort/practicality are important, avoid this model.
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.

We flew LHR-YVR on this aircraft and were fortunate to have a whole row of 4 seats between the two of us, allowing us to spread out. If the row had been full, my companion in 61F would have been very squashed as the seats are quite narrow. The in-flight service was much better than I expected it to be - full meal departing LHR, mid-flight snack and ice-cream, then hot snack before arrival in YVR.


On the way back from HKG, I paid up and got the Business Class (can't remember the seat#, it was window). While obviously it is a much improved seat versus Econ, the layout, and setup is horrendous for a business class charging thousands. The seat is so uncomfortable in any seating position you try to constantly adjust it, your knee hits the side of the seat, and if you get unlucky and get a window seat, you literally must climb over the passenger next to you to get out, are you kidding me? Further, due to more seats cramped the service is suffered compared to regular 777, 330, or 767.
Just flew on Air Canada’s 737 max 8 for the first time between Montreal and Vancouver in economy. I have flown Air Canada’s older A320, 777, 787 and CRJ900 and by comparison found myself for the first time having problems with leg room. I am 5’10 and my knees were already touching the seat in front. It seems like economy is really configured with seating of 30″ pitch, an economy seat spacing less that that of other Air Canada aircraft. I was traveling in the same row as a passenger seated by the aisle and at around 6′ height, he had to angle his legs other into the aisle or into the space of the middle seat passenger. Not the best situation. Considering the flight was about 5 hours in duration and that the same aircraft is used for transatlantic flights I find it hard to understand why Air Canada configured their aircraft in such a manner. Seat comfort isn’t the only issue. For passengers in economy it is necessary to access the aft cabin which is normally a zone separated for crew to work in the galley. Instead in this aircraft that space is now subdivided such that the right hand side of the aft cabin is devoted to the galley and the left hand side has access to two lavatories adjoined side by side. In line with the minimalist seating, the lavatories are also space savers featuring inward opening bi-fold doors. It has the same feeling as walking into a closet. To sum up the economy class experience flying the Air Canada 737 max 8 has less personal space and comfort compared to a regional jet that operates on flight durations that demand wide-body aircraft comfort. 

Air Canada’s fleet, including the fleets of subsidiaries Air Canada Rouge and Air Canada Express, consists of 370 aircraft with 8 Boeing 787-8 Dreamliner, 13 Boeing 787-9 Dreamliner, 19 Boeing B777 300ER, 6 Boeing 777/200LR, 34 Boeing 767-300ER, 8 Airbus A330 300, 20 Airbus A321-200, 38 Airbus A319 100, 42 Airbus A320 200 Domestic, 25 Embraer E190, 20 Embraer E175, 16 Bombardier CRJ705, 30 Bombardier CRJ100/200, 42 Dash8 Q400, 26 Bombardier Dash 8-300, 23 Bombardier Dash 8-100.

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As for Vij’s comparison to WestJet: their Plus seating is more pitch, a blocked middle seat with a free sandwich and snack (and unlimited complimentary booze). AC’s long haul J service includes 4 hot meal choices in china dishes, and two premium red, 2 premium whites as well as expanded beverages (Cranberry juice and Perrier). WestJet continues to charge for meals in Y on their overseas flights, AC still provides complimentary hot meals with choice of entrée and free booze in Y on Asia and Europe flights (not US, Mexico or Caribbean).
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✅ Trip Verified | This review is based on exit row 31 on the Boeing 787-8. I was in seat 31J from Vancouver to Brisbane, a nearly 15 hour flight. I specifically chose this seat due to the extra legroom it provided. On this particular flight it was $150 extra to select the seat as it is classified as preferred (not to be confused with premium economy). When we boarded the plane there was a small overhead bin above our row that was able to fit all of my and my partners bags (2 backpacks, a suit bag and a shopping bag of snacks) as we were unable to store anything for takeoff. I was expecting brief instructions from one of the flight attendants on how the emergency door worked as we were right beside it however this never happened, I assume because there was a flight attendant jump seat facing us on the other side of the exit. Once the flight took off and the seatbelt sign was off we were able to get a few things from the overhead bin above and had no issues from the flight attendants storing the on the floor, we just made sure there were right against our seat so as to not block the emergency exit. The tray tables were in the armrests which made it difficult to get too if the person beside you was asleep with their arm on the opening. The entertainment screen was a folding arm below the armrest that swung up in front of you. For me it was not high enough and it did not quite sit centred in front of you which was slightly annoying.There were also 2 power supply outlets located on either side of the middle seat, nearly at the ground. I consider myself a tall with an average build (190cm 90kg, 6' 2" 200lb) but the seats were exceptionally comfortable compared to other economy seats. The recline was average and the moveable headrest was ideal for someone as tall as I am. With the new 787s the seats recline in a way where your seat moves forward slightly when you recline the back. I can see this being an issue when you already have limited legroom, but for this seat it was a nice touch as it seemed to be more comfortable than just the back reclining. The extra legroom was the true winner though. You basically had unlimited legroom as the next row of seats was about 1.5 to 2 meters away. I could stretch my legs out as much as I want and with the unique way the seats recline I believe it was the most comfortable you could be trying to sleep in a seated position. The biggest downside was that in the centre was the washrooms, one on each aisle. Although you could not smell anything for the duration of the flight, the door was quite loud when people let is slam. Also people would line up for the washroom in the area directly in front of you. At one point in the middle of a deep sleep a gentleman tripped over my legs as he was waiting in line and fell right on top of me! Other than that the flight went smoothly, I just put some earplugs in and that drowned out most of the people, children and washroom door slamming. I managed to get about 10 hours of sleep in 2 different periods, which made the 15 hour flight fly by. 

Founded in 1937, Air Canada (AC) is Canada's largest airline as well as its flag carrier. It operates from hubs at Calgary International Airport (YYC), Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). A member of the Star Alliance, Air Canada and its subsidiaries fly to more than 185 destinations in North America, Central America, South America, the Caribbean, Europe, the Middle East, Asia and Australia. It also has codeshare agreements with about 30 other carriers. Its fleet of 175 aircraft consists of one-cabin (Economy Class), two-cabin (Economy Class and either Business Class or Premium Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
The airline may change the aircraft type before you travel, so the seat numbers you have selected might either change, or not be in the position that you had expected. There are also many instances where the airline’s “system” may decide to re-allocate your chosen seat to another passenger – and you will be left trying to resolve this at airport check in (possibly with no success!)
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