Basically, Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space, and every passenger is short-changed as a result. The 777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. I have sent two emails, two letters to the LHR office and two letters to Calin Rovinescu: the CEO of Air Canada. No reply of any kind has been received to date. Air Canada really doesn't care anymore. If this is the way Air Canada is going, then it's time to change airlines folks.
Air Canada have revamped their pods in business class and the result is not good. They are narrower than before and taper very abruptly at the end, which means your feet are crammed together uncomfortably. I got very little sleep and had little luck distracting myself with the inflight entertainment,which now appears to be little more than an afterthought. The music choices were miserably poor: just four or five pieces in each category. On the plus side, the food was much better than a year ago.
Seating plans have a wide range of purposes. At formal dinners, they are usually used to avoid chaos and confusion upon entrance and to follow the etiquette. In this case, it is customary to arrange the host and hostess at the opposite sides of the table, and alternate male and female guests throughout.[1] Place cards can be used to direct guests. State dinners have their own protocol and arrangements are made so that the most distinguished guests can have the possibility to engage in conversation. Plans are also made for airplanes, where the objective is to differentiate passengers between the various travel classes and ensure everybody has a place. Similarly, theatres or cinemas may allow spectators to choose their seats beforehand. A seating plan is of crucial importance for musical ensembles or orchestras, where every type of instrument is allocated a specific section.[2]
The airline may change the aircraft type before you travel, so the seat numbers you have selected might either change, or not be in the position that you had expected. There are also many instances where the airline’s “system” may decide to re-allocate your chosen seat to another passenger – and you will be left trying to resolve this at airport check in (possibly with no success!)
The new business class studio pod is TERRIBLE - narrow, short and ridiculously sized and shaped. It's okay as a seat, but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed, it slides the lower half of your body into a tiny plastic coffin-like box (in the area under the armrests of the two passengers in front) with no room to move your legs at all, and it wasn't long enough for me - so it wasn't humanly possible to lie down!! Hell on earth. As a result, I arrived at LHR tired and irritable, lacking the sleep I had needed and deliberately paid for. The cabin crew was brilliant, but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a supposed "bed". My seat 2A on C-FIVO was also missing a seat-based flexible reading light. It is a reasonably new aircraft so why on earth was that missing?
I am Elite Air Canada member for over 10 years but flying economy in this plane makes me say NEVER again. I strongly advise against anyone choosing this airplane. The new 3-4-4 crammed configuration is horrendous. Too tight. But AC flights are still full.... that's why they cram in so many seats. Disgusted with the configuration. Food - AWFUL. Had a small meal right after take off in FRA and nothing again until 1h from YYZ - and it was a tiny little horrible pie inside a cardboard box. That's it!! Attendants were not exactly friendly. Avoid at all costs!!!

We spend a lot of time getting our seating charts/seat maps right because we know how important they are when deciding which event to attend. When possible, we’ll provide you with photos of actual seat views from different locations in a venue. You can go to our Air Canada Centre seat views page to see them. Air Canada Centre can hold up to 19,800 people but that's a lot of seats and therefore a lot of potential seat views. We wish we had all 19,800 individual seat views for Air Canada Centre but we don't, therefore the seat views we show are usually a sample from different sections in a venue.
If you are over 6" and weigh more than 200lbs, you will not fit in economy. Entire layout is designed for 5"11 & under 180lbs. Which is curious because the head room is ~10-11ft - crazy. You can stand comfortably if your 6'8, but can't sit. Another oddity; the overhead bin does not accommondate carry on's that are 1CM over lentgh minimums. Mine is .5CM (measured) over published Air Canada minimums and would not fit in overhead bin, even though on all Airbus, Embraer, Bombardier models the carry on fits fine. Ridiculous. Not sure on other rows, but the touch button control of lights etc. is on the inside of the armrest so rest assured your leg will often trigger lights on/off inadvertantly. Saw others with controls on the armrest itself (top) and heard complaints. If comfort/practicality are important, avoid this model.
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
You can clearly see this is an attempt to add more per-flight profit just by virtue of increasing the number of seats. Unfortunately, this means a few things for passengers: First Class features fewer seats meaning those seeking a Status upgrade are less likely to be successful. Premium Economy gets you the First Class food, but not the wine & liquor selection - and is only really worth the extra expense if you get seats A, C, H or K ... D, E, F, G are not really worth it in my opinion. The seats are more comfortable (mind you, I'm 5'6" so the overhead bin would be comfortable for me) than Economy, but the middle row still seemed crammed. Economy ... was ... just ... terrible. Even for a shorter guy like me, I was uncomfortable for the duration of the seven hour flight - my heart went out to the guy beside me who was easily over 6'.
✅ Trip Verified | Boeing 787 seats are extremely uncomfortable. Seat padding is thin and you can feel it on your back. On the other hand seat pitch and width is too tight. Basically this aircraft was designed for 8 abreast but airlines have squeezed 3x3x3 adding an extra seat. Aisles are so narrow that you continuously get bumbled by trolleys/passengers. Avoid this aircraft and try to use Airbus 330/350 if possible, because fuselage is about a foot wider with same number of seats
Most airlines now charge an additional fee to sit in the exit rows, others will allocate at check-in (remarkably some airlines still favour these seats for much taller passengers!). You do get a lot more legroom in an exit seat, but on the downside there are a few points to remember. You will not be allowed to keep any items of hand-luggage (even books etc sometimes) by your seat/footwell area during landing and take-off periods, and as the bins above your seat may be full by the time you realise, you will have to hope for a cooperative cabin crew that will take these items off you at these periods and return them after take-off and landing!
Flew Vancouver to Sydney (return) in business. Air Canada's new business class seats are awful. Lie flat seats are not even and not flat. I am 5'10" and I just fit; if you are taller, you cannot stretch out. But, most frustrating.... the fixed non-movable table means you cannot turn over or bend your legs to get more comfortable. They must get rid of that table for me to ever fly them again in an overnight flight. That said, food great, service great, entertainment OK. But back to the drawing board on bed/table, please.
This is the row just before the lavatories. Seats do not recline, however the seats in row in front (22) do, which makes the right space even tighter, the screen is right in your face if the person in front of you decides to have the seat back for the whole flight, in my case for 8 hours. Not possible to watch anything in this position. Very hard in your back. I also had the…
✅ Verified Review | I am 5'4" and normal weight. We were in row 30. We found the seats to be extraordinarily uncomfortable; little in the way of cushioning and no lumbar support. The seat pitch was terrible, they are too close together. I was unable to see or reach my belongings with my tray table down. This is particularly bad in the window seat. If you are on the aisle you can pull your belongings out to the side to reach them. If the seat in front of you is reclined it is in your face unless you recline yours too--creating a domino effect behind the first reclinee. We do not like the nickel and dime attitude of charging for seat selection ahead of time. On this flight from Portland OR to Toronto the charge is $45-46 for 'premium economy' (it did not look like seat pitch was noticeably better in these seats in front of the wing), and $21 for regular economy behind the wing. If you don't pay to choose a seat ahead of time, AC assigns you seats 24-hours ahead of flight time. Our seats were assigned by AC. We did get to sit together, but in row 30 out of 33. There is one toilet in economy class on this plane. The inside of the plane looked old and in need of minor repairs to seats and surrounds. Food and drink service was provided once at the beginning of the flight and once toward the end of the flight. Flight attendants were no-where to be seen between those times. (Probably serving in first class). USB ports at each seat, no AC outlet. Small screen on the back of the seat in front of you. A little high for me to comfortably view. But good movie selection. Under-seat storage was good, with no center divider to get in the way. Overhead bins were small, with just enough depth to accommodate a regulation size carry on placed sideways. Although we did get there and back without mishap, it felt like what I imagine it would be like to fly on Spirit Air. We will go out of our way to find an alternative carrier for our next trip to Toronto.
✅ Verified Review | A330 seats are extremely uncomfortable. Airlines need to have a 'use-by' date on seat bottoms as older aircraft have seat bottoms which show a high degree of wear. It would seem a low cost to at least build in better cushioning in seats where the flights are 10 hours or more. Feels like some form of torture to make passengers sit in seats like this. A/V system is also very dated and laggy. Reinvest some of your profits in improved seats and a/V systems. Aisles ridiculously narrow.
I will be flying on this plane from Montreal to London in July. There will be three of us in row 28 ABC - my son will have the window, I will be in the middle and my husband will have the aisle. There are two sections after premium economy, ours is the first one. I see on the SeatGuru website that the seats behind us have alerts - they back onto the exit door area and have limited recline ability. Hence, will this mean I will have limited recline ability unless I want to be a jerk and lean back into someone's face while I sleep through a night flight?
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.
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