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Just flew on Air Canada’s 737 max 8 for the first time between Montreal and Vancouver in economy. I have flown Air Canada’s older A320, 777, 787 and CRJ900 and by comparison found myself for the first time having problems with leg room. I am 5’10 and my knees were already touching the seat in front. It seems like economy is really configured with seating of 30″ pitch, an economy seat spacing less that that of other Air Canada aircraft. I was traveling in the same row as a passenger seated by the aisle and at around 6′ height, he had to angle his legs other into the aisle or into the space of the middle seat passenger. Not the best situation. Considering the flight was about 5 hours in duration and that the same aircraft is used for transatlantic flights I find it hard to understand why Air Canada configured their aircraft in such a manner. Seat comfort isn’t the only issue. For passengers in economy it is necessary to access the aft cabin which is normally a zone separated for crew to work in the galley. Instead in this aircraft that space is now subdivided such that the right hand side of the aft cabin is devoted to the galley and the left hand side has access to two lavatories adjoined side by side. In line with the minimalist seating, the lavatories are also space savers featuring inward opening bi-fold doors. It has the same feeling as walking into a closet. To sum up the economy class experience flying the Air Canada 737 max 8 has less personal space and comfort compared to a regional jet that operates on flight durations that demand wide-body aircraft comfort.
✅ Verified Review | A330 seats are extremely uncomfortable. Airlines need to have a 'use-by' date on seat bottoms as older aircraft have seat bottoms which show a high degree of wear. It would seem a low cost to at least build in better cushioning in seats where the flights are 10 hours or more. Feels like some form of torture to make passengers sit in seats like this. A/V system is also very dated and laggy. Reinvest some of your profits in improved seats and a/V systems. Aisles ridiculously narrow.
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.

✅ Verified Review | A330 seats are extremely uncomfortable. Airlines need to have a 'use-by' date on seat bottoms as older aircraft have seat bottoms which show a high degree of wear. It would seem a low cost to at least build in better cushioning in seats where the flights are 10 hours or more. Feels like some form of torture to make passengers sit in seats like this. A/V system is also very dated and laggy. Reinvest some of your profits in improved seats and a/V systems. Aisles ridiculously narrow.
Aside from the obvious fact that being seated next to or right behind the toilet can result in unpleasant odours etc wafting around you, the toilet flush is extremely noisy on most aircraft, and you will find this incessant noise interruption very annoying after several hours of constant repetition. During the darkness / sleep periods you might also tire of the light intrusion every time passengers open the washroom door – and similar to some bulkhead/exit seat positions, you will find that there are often a lot of passengers milling around your seat area as they queue for the washroom.
Flew Vancouver to Sydney (return) in business. Air Canada's new business class seats are awful. Lie flat seats are not even and not flat. I am 5'10" and I just fit; if you are taller, you cannot stretch out. But, most frustrating.... the fixed non-movable table means you cannot turn over or bend your legs to get more comfortable. They must get rid of that table for me to ever fly them again in an overnight flight. That said, food great, service great, entertainment OK. But back to the drawing board on bed/table, please.

This is a matter of personal choice, but on widebody aircraft you will generally find that the front of the Economy cabin is the quietest, normally just in front of the aircraft engines. The rear of the cabin tends to be noisiest from an engine noise perspective, and this also tends to bump around more during turbulence – of course, on less than full flights, you normally find that there are more empty seats at the back of the plane where you can spread out. For the meal services, it is difficult to suggest where you are more likely to be offered the full choice of meals before they run out! Some airlines start meal services from the front of the cabin, some the middle, and a few from the back of the cabin!


Bulkhead seats are are located immediately behind a solid cabin divider (on the PLAN below, Row 30, seats D/E/F/G/H/K). This is normally the location where a Bassinet is provided for families with babies, so can be noisier. Whilst you have no seat reclining in front of you, the legroom may at first seem spacious, but you will find that stretching your legs is not possible like in an ordinary seat. Bulkhead seats also suffer the fact that your tray table will be in the seat armrest, and this be cumbersome when left with a finished meal tray for long periods of time.
@Lucky: “While I imagine these planes will still be primarily used for shorter flights, the decision to fly them transatlantic is interesting.” AC uses these for everything and anything since they freely swap between their widebodies and narrowbodies on flights in North America. So, in other words, we’ll be riding this from Halifax to Vancouver (5.5 hours), Montreal to SFO (5 hours), etc. etc. Lots of looooong flights, so I don’t see why they similarly lengthy European flight is any different.
This is a matter of personal choice, but on widebody aircraft you will generally find that the front of the Economy cabin is the quietest, normally just in front of the aircraft engines. The rear of the cabin tends to be noisiest from an engine noise perspective, and this also tends to bump around more during turbulence – of course, on less than full flights, you normally find that there are more empty seats at the back of the plane where you can spread out. For the meal services, it is difficult to suggest where you are more likely to be offered the full choice of meals before they run out! Some airlines start meal services from the front of the cabin, some the middle, and a few from the back of the cabin!
Hi all, took AC flight from Montreal to Dublin Ireland on the 737 max 8, had the two first row seats on right hand side of plane going to Dublin, for me at 6 feet legs had little room in the aisle seat, however on the return flight we were on the left hand side of plane and I felt that my aisle seat had a bit more legroom! Have photos but cannot figure how to get them onto this site, the seats for comfort are OK, but I would not “rave” about them though they are more comfy than those sitting in economy. AC for 2019 seems to be using the Airbus 330-300 for Montreal to Dublin flights, not sure how comfy the premium economy will be on that plane depending on their configuration for those flights. Any comments from anyone ?
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
On many long haul aircraft, some passengers will find that their footspace (ie the area under the seat in front) is impacted by the location of the control box for the IFE (inflight entertainment). This is something that is gradually being changed and improved by seat suppliers, but don’t expect quick results. Across many airlines, this IFE control box might be located in the aisle seat footwell area, although for some it is the window or middle seat that suffers – so, no hard and fast rules here. 

Awful!! This flight was 12 hours from Tokyo direct to Toronto. Seats VERY narrow and limited leg room. My legs in 34B kept going numb due to the uncomfortable angle of the seats. The tray was slightly larger than my iPad and impossibly small food trays left no room to put your drink (tray completely covered the tray's beverage indent). When passenger in front reclined, tray was on an angle. We will never again fly on this aircraft!
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✅ Trip Verified | Flight attendants aren't overly friendly, but they are helpful and attentive, walking up and down the aisles quite often. Aside from the in-flight meal, the cabin crew does come around with drinks and more complimentary snacks quite often. Because Air Canada use a 3x4x3 layout for their 777, seats may feel a bit cramped. This is particularly noticeable when you're trying to have your in-flight meals and you're bumping elbows with your neighbour (the food is good though, even for economy class standards). I consider myself to be average build for someone who is 5'8, and those seats were still reasonably comfortable. I would say however that for the seats on the middle-column, under-seat stowage is odd, since you only get 3 holes for 4 people to put their bags under, which means your neighbour's carry-on may encroach on your legroom. These seats do offer good recline, as the back reclines as the seat cushion slides forward. With the amount of leg room you get, this typically doesn't reduce your legroom dramatically enough to be uncomfortable. Seats are also quite plushy yet offer adequate back support, and the they offer an adjustable leather headrest. You will also find that throughout the flight, the new 777-300ERs feature the Boeing 787 mood-lighting which gradually changes colour throughout the flight. It looks cool and I did rest well on the flight, but there is a relationship between mood lighting and the quality of my rest has yet to be determined.
I flew JFK-KEF last year on DL. It was announced that by the day of my trip it was supposed to be on a flat-bed configuration. Instead it was a recliner, no pre-take-off sparkling as they provisioned for a domestic flight and gave away ear-buds instead of noise cancelling headphones for the same reason. Complained to DL and got 50k points re-deposited for a 125k redemption. I believe that on the longer MSP:KEF route it’s consistently flat-beds.

✅ Trip Verified | We travelled Air Canada from Montreal to LAX yesterday in Business Class. The plane is a new Boeing 737. It seems like Air Canada is following the Rouge tradition by having the most uncomfortable seats imaginable even on a brand new plane. The thickness of the back cushion is very thin and there is a horizontal rod that is placed it seems to cause maximum discomfort. This flight is 6 hours! The foot rests are also extraordinarily cheap and won’t go down unless you get on your knees and manipulate it manually. Also, just like horrible Rouge, the seat posts are positioned so that you cannot store any hand luggage in front of your seat . The middle section has to be shared by seat neighbors. Air Canada used to be our favorite airline and now we have advised our travel agent to research any alternative to Air Canada and Rouge.
These planes are configured in two classes of service, with very nice lie-flat sleeper suites in Executive First Class. Pioneered by Virgin Atlantic, the seats are arranged in a herringbone fashion, angled at about 45 degrees to the direction of flight, and might take a little getting used to. Due to the angle of the seats, those that want a view out the window will really have to turn their head. However, every seat is an aisle seat and there is no need to climb over your neighbor or wake them in the middle of the flight.
I am Elite Air Canada member for over 10 years but flying economy in this plane makes me say NEVER again. I strongly advise against anyone choosing this airplane. The new 3-4-4 crammed configuration is horrendous. Too tight. But AC flights are still full.... that's why they cram in so many seats. Disgusted with the configuration. Food - AWFUL. Had a small meal right after take off in FRA and nothing again until 1h from YYZ - and it was a tiny little horrible pie inside a cardboard box. That's it!! Attendants were not exactly friendly. Avoid at all costs!!!
✅ Trip Verified | We travelled Air Canada from Montreal to LAX yesterday in Business Class. The plane is a new Boeing 737. It seems like Air Canada is following the Rouge tradition by having the most uncomfortable seats imaginable even on a brand new plane. The thickness of the back cushion is very thin and there is a horizontal rod that is placed it seems to cause maximum discomfort. This flight is 6 hours! The foot rests are also extraordinarily cheap and won’t go down unless you get on your knees and manipulate it manually. Also, just like horrible Rouge, the seat posts are positioned so that you cannot store any hand luggage in front of your seat . The middle section has to be shared by seat neighbors. Air Canada used to be our favorite airline and now we have advised our travel agent to research any alternative to Air Canada and Rouge.

✅ Trip Verified | Boeing 787 seats are extremely uncomfortable. Seat padding is thin and you can feel it on your back. On the other hand seat pitch and width is too tight. Basically this aircraft was designed for 8 abreast but airlines have squeezed 3x3x3 adding an extra seat. Aisles are so narrow that you continuously get bumbled by trolleys/passengers. Avoid this aircraft and try to use Airbus 330/350 if possible, because fuselage is about a foot wider with same number of seats

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