✅ Trip Verified | The Boeing 787 seats are too narrow. Its small to the point you cant get comfortable for the 9hr flight. Don't get me wrong. Im not expecting the best, but this is stupid. I flew last year and I thought it was in my head. But this time around its really the seats. Im 5'8, 160lb medium/slim build. My arms, elbows are too wide for the seat. In a Aisle seat my shoulder kept being hit. Its hard to rest you neck/head. The designers did a bad job of the ergonomics of the body sitting for 9 hours and how people sleep. The service of the airline is great.
Most airlines now charge an additional fee to sit in the exit rows, others will allocate at check-in (remarkably some airlines still favour these seats for much taller passengers!). You do get a lot more legroom in an exit seat, but on the downside there are a few points to remember. You will not be allowed to keep any items of hand-luggage (even books etc sometimes) by your seat/footwell area during landing and take-off periods, and as the bins above your seat may be full by the time you realise, you will have to hope for a cooperative cabin crew that will take these items off you at these periods and return them after take-off and landing!
I am 6'5" tall, and these biz class seats are too short for lie-flat seating. Besides being too short, they taper uncomfortably at the feet, which reminds me of squeezing into a test tube or a mummy sleeping bag. For mostly-reclined seating the seat is OK, although the bottom cushion is too thin and I could feel the hard support beneath it. Lack of lumbar support, while true, didn't bother me too much. On the plus side, the light in the foot well is thoughtful, and I found the other lighting more than adequate. A dimmer control for the bright reading light would be good. The storage space for small stuff was very good.
Most airlines now charge an additional fee to sit in the exit rows, others will allocate at check-in (remarkably some airlines still favour these seats for much taller passengers!). You do get a lot more legroom in an exit seat, but on the downside there are a few points to remember. You will not be allowed to keep any items of hand-luggage (even books etc sometimes) by your seat/footwell area during landing and take-off periods, and as the bins above your seat may be full by the time you realise, you will have to hope for a cooperative cabin crew that will take these items off you at these periods and return them after take-off and landing!
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
Being seated next to or opposite the Galley areas can also be a bad choice – you will find that the level of pedestrian traffic (cabin staff and passengers) is much higher, the curtains may not always be kept shut so you get light intrusion, and as hard as staff might try, the preparation and clearance of meals will result in the galleys being quite noisy for these periods of the flight.
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These planes are configured in two classes of service, with very nice lie-flat sleeper suites in Executive First Class. Pioneered by Virgin Atlantic, the seats are arranged in a herringbone fashion, angled at about 45 degrees to the direction of flight, and might take a little getting used to. Due to the angle of the seats, those that want a view out the window will really have to turn their head. However, every seat is an aisle seat and there is no need to climb over your neighbor or wake them in the middle of the flight.

Being seated next to or opposite the Galley areas can also be a bad choice – you will find that the level of pedestrian traffic (cabin staff and passengers) is much higher, the curtains may not always be kept shut so you get light intrusion, and as hard as staff might try, the preparation and clearance of meals will result in the galleys being quite noisy for these periods of the flight.


If you are over 6" and weigh more than 200lbs, you will not fit in economy. Entire layout is designed for 5"11 & under 180lbs. Which is curious because the head room is ~10-11ft - crazy. You can stand comfortably if your 6'8, but can't sit. Another oddity; the overhead bin does not accommondate carry on's that are 1CM over lentgh minimums. Mine is .5CM (measured) over published Air Canada minimums and would not fit in overhead bin, even though on all Airbus, Embraer, Bombardier models the carry on fits fine. Ridiculous. Not sure on other rows, but the touch button control of lights etc. is on the inside of the armrest so rest assured your leg will often trigger lights on/off inadvertantly. Saw others with controls on the armrest itself (top) and heard complaints. If comfort/practicality are important, avoid this model.
Airline seat pitch guides give you an indication of how much legroom you can expect. Economy class cabins on long haul flights generally offer 31 to 32 inches seat pitch (the industry standard), with a smaller number of airlines providing 33 to 35 inches of seat pitch. The higher the seat pitch, the fewer the number of seats an airline can fit into the cabin, so in present economic times do not expect to see airlines increasing seat pitch standards! It is important to remember that newer “slimline” seats do mean that a 32 inch seat pitch can offer as much personal legroom space as an older type of seat in a 34 inch seat pitch.
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.
Just flew on Air Canada’s 737 max 8 for the first time between Montreal and Vancouver in economy. I have flown Air Canada’s older A320, 777, 787 and CRJ900 and by comparison found myself for the first time having problems with leg room. I am 5’10 and my knees were already touching the seat in front. It seems like economy is really configured with seating of 30″ pitch, an economy seat spacing less that that of other Air Canada aircraft. I was traveling in the same row as a passenger seated by the aisle and at around 6′ height, he had to angle his legs other into the aisle or into the space of the middle seat passenger. Not the best situation. Considering the flight was about 5 hours in duration and that the same aircraft is used for transatlantic flights I find it hard to understand why Air Canada configured their aircraft in such a manner. Seat comfort isn’t the only issue. For passengers in economy it is necessary to access the aft cabin which is normally a zone separated for crew to work in the galley. Instead in this aircraft that space is now subdivided such that the right hand side of the aft cabin is devoted to the galley and the left hand side has access to two lavatories adjoined side by side. In line with the minimalist seating, the lavatories are also space savers featuring inward opening bi-fold doors. It has the same feeling as walking into a closet. To sum up the economy class experience flying the Air Canada 737 max 8 has less personal space and comfort compared to a regional jet that operates on flight durations that demand wide-body aircraft comfort.
✅ Trip Verified | Boeing 787 seats are extremely uncomfortable. Seat padding is thin and you can feel it on your back. On the other hand seat pitch and width is too tight. Basically this aircraft was designed for 8 abreast but airlines have squeezed 3x3x3 adding an extra seat. Aisles are so narrow that you continuously get bumbled by trolleys/passengers. Avoid this aircraft and try to use Airbus 330/350 if possible, because fuselage is about a foot wider with same number of seats
The seat benefits from being in a 2 rather than 3 at the rear of the aircraft. There is a large space between the seat and window which is useful for storing a small bag and keeps the space under the seat infront free for legroom. The seats are narrow on the new high density 777 and would be a tight fit for larger passengers. Legroom isn't great but I had no issue being 6ft in this seat. The downside of being sat so far back is that you get served last with food and drink and in my case there was only the vegetarian meal left when the meal service got to my seat. Seat back inflight entertainment was good and had USB point.

For 77W ver 2, The side rows of Premium Economy (14A/C/H/K) are very poorly designed with recline severely limited by the wall behind. For the middle seats (14D/E/F/G), there is more recline space to the wall. When the seat in front reclines, it feels very claustrophobic and forget about trying to pick up anything below, since even untying your shoelace can be very difficult. On this plane, the first row of seats has more leg space than I've seen on other Premium Econ on AC. This is the first time I've noticed the recline in the last row so poor, and I've sat in 14K many times on other AC planes.


Being seated next to or opposite the Galley areas can also be a bad choice – you will find that the level of pedestrian traffic (cabin staff and passengers) is much higher, the curtains may not always be kept shut so you get light intrusion, and as hard as staff might try, the preparation and clearance of meals will result in the galleys being quite noisy for these periods of the flight.

Also, the exit row seats will not have a PTV entertainment screen on the back of the seat in front (as most seats), but will have the video screen stored in the armrest – similar for the meal tray table which will be stored in your armrest. Because of this design layout, you might find that the actual seat width is less than ordinary seats, and it can be quite cumbersome using the PTV and tray tables – guess it is a case of measuring that against the benefit of extended leg space you will get.

We flew LHR-YVR on this aircraft and were fortunate to have a whole row of 4 seats between the two of us, allowing us to spread out. If the row had been full, my companion in 61F would have been very squashed as the seats are quite narrow. The in-flight service was much better than I expected it to be - full meal departing LHR, mid-flight snack and ice-cream, then hot snack before arrival in YVR.
I am 6'5" tall, and these biz class seats are too short for lie-flat seating. Besides being too short, they taper uncomfortably at the feet, which reminds me of squeezing into a test tube or a mummy sleeping bag. For mostly-reclined seating the seat is OK, although the bottom cushion is too thin and I could feel the hard support beneath it. Lack of lumbar support, while true, didn't bother me too much. On the plus side, the light in the foot well is thoughtful, and I found the other lighting more than adequate. A dimmer control for the bright reading light would be good. The storage space for small stuff was very good.
✅ Trip Verified | The most uncomfortable long haul flight I have been on. I was seated in row 38, an aisle seat on the Boeing 787-9. I am fairly close to average size (barely 6 feet tall and 185 pounds), so not tiny but neither am I a giant by any means. My knees were just about touching the seat in front of me, the seats are very narrow, and thankfully the passenger seated in the middle seat was not large but he did fill the seat and needed all his elbow room. The seats are very short, offering little or no support to the thighs. This adds to the discomfort, particularly on a long flight. I could not stretch both my legs out fully at all while seated. Trying to use some of the aisle is next to impossible due to the extremely narrow aisles. There is barely room for the refreshment carts to pass. I spent a great deal of time on the flight moving my arm and shoulder inwards as the carts and other passengers were passing and bumping into me and there was no space. Seat backs are very thin and offer no support either. Due to all the factors mentioned, I found sleep to be impossible. The passenger at the window seat managed about an hour's sleep but basically had the same complaint, and needed muscle relaxers for her back towards the end of the flight. Anyone getting out of their seats found it necessary to pull on the seat in front of them for balance and leverage. For relief, I got up to stand and stretch at the rear of the plane 3 times on the eastbound flight and 4 times on the westbound leg. Also, on the outbound flight, our connection was a little late so we went straight to board our London flight without buying snacks, etc. Be warned, we found out on board that in economy you cannot buy snacks. You have to content yourself with the dinner and continental breakfast and I think you get a very small bag of pretzels with a drink. Cabin is beautiful. The in-flight entertainment system was excellent, although some people were asking why wi-fi was not available. The selection of movies, TV programs, and interactive games was OK for me. In summary, I will do everything I possibly can to avoid using this aircraft again. If it even means connecting through another city, I will do it. Three days later, I am still feeling the effects.
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.
On many long haul aircraft, some passengers will find that their footspace (ie the area under the seat in front) is impacted by the location of the control box for the IFE (inflight entertainment). This is something that is gradually being changed and improved by seat suppliers, but don’t expect quick results. Across many airlines, this IFE control box might be located in the aisle seat footwell area, although for some it is the window or middle seat that suffers – so, no hard and fast rules here.
Seats are a personal choice. Over the wing you will see less. Behind the wing you will have more noise from the engines. Towards the end you will have less fresh air. Close to the lavatories and galleys you will have more people and noise. At the window you are locked in. At the aile you get more disturbed. At the bulkhead you have more babies. They may run out of food options towards the end of the cabin and so on. The perfect seat for one person is a bad seat for another person. Have a look here and decide for yourself: seatguru.com/airlines/Air_Canada/Air_Canada_…
Our team were unanimous in selecting seats A or C, H or K in Rows 31-34 on this aircraft. On the plus side, you are at the quietest end of the cabin, will be amongst the first to deplane at destination, and stand a good choice of getting the full choice of meals on offer. Toilets are all to the rear, so no odours or queuing passengers nearby. On the downside, if the bassinet seats in Row 29/30 are full occupied by families with babies, there is a chance of occasional crying etc – so a good noise-cancelling headset would be a must.
This is an aisle seat which I requested. More comfortable than I expected for a four hour plus flight. Enough leg room for myself but probably not for somebody taller than 5ft. 10ish. Howowever most seats are scrunched now anyhow. Only complaint was it seemed to take more time to get the food service from the location of this seat. Seemed they were going in the opposite direction of my seat.
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