Have high hopes of an upgrade? Unless you’re part of that airline’s loyalty program, odds are not in your favour. Although it’s not strictly necessary to be in an airline’s Frequent Flyer program, you’ve got a much better chance of having those three magical letters: SFU (Suitable For Upgrade) beside your name if you’re a regular card-carrying passenger. The best thing you can do to maximize the benefits of a frequent flyer program is to choose one program and use it exclusively. Benefits continue to increase the more you travel and, in addition to earning points, regular travellers can attain a higher ‘status’. This can come with added benefits such as lounge access, upgrade credits, and priority service levels.
Certainly it wasn’t all chance that brought first-class upgrades floating one’s way, and a heavy battery of hard and soft tactics arose to increase your chances. Dress neatly, speak politely, fly the same airline regularly, inquire when offering your frequent flier number to the telephone booking person, stand a little taller at check-in if you can (for the tall-person sympathy upgrade), volunteer to give up your economy seat so a family might sit together, volunteer to be bumped on an overbooked flight.
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