Certainly it wasn’t all chance that brought first-class upgrades floating one’s way, and a heavy battery of hard and soft tactics arose to increase your chances. Dress neatly, speak politely, fly the same airline regularly, inquire when offering your frequent flier number to the telephone booking person, stand a little taller at check-in if you can (for the tall-person sympathy upgrade), volunteer to give up your economy seat so a family might sit together, volunteer to be bumped on an overbooked flight.
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