When requesting an eUpgrade to Business Class, you will always be offered the option to sit in the best available seat. For instance, if you originally requested an eUpgrade to Business Class, but there are no Business Class seats available at flight departure, and seats in Premium Economy are available, you will be offered a seat in Premium Economy. The eUpgrade requirements will naturally be adjusted accordingly.
A couple of things bother me though. First, the little hyperactive chipmunk is annoying at times. Then, the information on the graphic results is not immediately comprehended. Only after clicking around the screen, I could decipher the different symbols and colors that identified the flights. There is definitely a learning curve to take advantage of all the features in this app which I don’t think it should exist.
The best time to check in with airports is typically around 24 hours before your departure. You can also sign up for flight alerts, which allow you to program your flight or preferred flight for an upgrade. The alert will automatically search for open availability and let you know as soon as it’s open, giving you the best chance to scoot on up to the front.
Also, ask about availability at check-in, particularly on international flights, where the check-in agents sometimes have more control over the seating chart. Then, if seats appear to be available, check in again at the gate. The final, “miracle” upgrades always happen at the last minute, when all passengers are checked in and any remaining availability becomes clear. Make sure you are within earshot of the gate desk, although hovering over agents is not recommended.
The second upgrade tip is to check the upgrade availability frequently. Although upgrade seats may not be available at the time you purchased the coach ticket the inventory for upgrades is constantly changing, right up until the time of departure. You can check with your airline every day or several times a week or you can use an alert service from some online services such as ExpertFlyer.com. ExpertFlyer.com now offers Flight Alerts, a service that allows you to program your actual flight or series of preferred flights for an upgrade or award. Flight Alerts will automatically search for open availability and notify you immediately once it locates a seat. The notification can be sent to three (3) different addresses including personal or work email, cell phone or PDA so no matter where you are or what you're doing, you will be notified the moment Flight Alerts finds the Premium seat you're looking for. Flight Alerts, or a similar notification program, can also assist you in finding seats using only awards miles.