For eligible customers travelling on International flights with a Latitude (booking classes Y and B) or Premium Economy Flexible (booking class O) fare, upgrades are based on the availability of “P” booking class at time of request. For eligible customers travelling on North American and Caribbean flights with a Latitude (booking class Y, B) or Premium Economy Flexible fare (booking class O) fare, upgrades are based on the availability of “Z” booking class at time of request.
David Rowell, who writes The Travel Insider, notes that “it is enormously harder to get upgrades these days than it used to be. Well, correction, it is harder to get undeserved upgrades these days. The procedure for getting upgrades that one is entitled to has become almost 100 percent automatic and hands-off, and with all flights being full in both cabins, there isn’t much ‘wiggle room’ for people to exploit.”
If you are travelling with eUpgrade Companions, your individual priority on the airport standby list may differ (i.e., you may receive the upgrade but your companion may not). As such, we ask that you are present at the gate at the time indicated on your boarding pass in order to ensure the orderly allotment of upgrades and seat assignments. In the event that you wish to cancel your eUpgrade, our agents will make their best effort to return your original seat; however, we cannot guarantee it will still be available.
etix® is an electronic ticket that replaces paper tickets. It has a 13-digit number in addition to your booking code. You receive this etix® ticket number under certain circumstances, for example if you book through the Lufthansa website or a travel agent. It is saved for you in the etix® database. When you present your etix® ticket number and a photo ID, you will receive your boarding pass.
Upgrade to Business / Upgrade to First - The upgrade notification email will be sent between 48 to 4 hours before departure for chosen passengers, however, the upgrade will be granted at the airport check-in counter subject to seat availability at that time. Kindly check with the airline agent at the airport check-in counter for your upgrade decision. The facility to upgrade at the Airport will be open up to 1 hour before the departure of flight.